Privacy Policy
Last Updated: February 9, 2026
Welcome to RoomieHaven ("we," "our," or "us"). We are dedicated to providing a secure platform for users to connect and find compatible living arrangements. This Privacy Policy describes our practices regarding the collection, use, and disclosure of your information via www.roomiehaven.com.
1. Information We Collect
To provide a high-quality roommate matching service, we collect the following categories of information:
- Account Information: Your name, email address, password, and contact details.
- Profile Data: Lifestyle habits (smoking, pets, cleanliness), budget, preferred locations, and photos.
- Identity Verification: To ensure community safety, we may collect government ID or use third-party verification partners.
- User Communications: Records of messages sent between users through our internal messaging system.
2. Information Collected Automatically
We use standard tracking technologies to improve site performance and security:
- Log Data: Including IP addresses, browser types, and timestamped site activity.
- Cookies: To manage session persistence (keeping you logged in) and remembering your search filters.
3. Payment & Billing Information
RoomieHaven offers premium features and subscription services. When you make a purchase:
- Sensitive Data Handling: We collect and store credit/debit card information and billing addresses for both one-time purchases and recurring subscriptions.
- Security (PCI DSS): All payment information is stored and processed using industry-standard encryption and security protocols compliant with the Payment Card Industry Data Security Standard.
- Recurring Payments: By initiating a subscription, you authorize us to store your payment method and charge it automatically on a recurring basis until you cancel.
- No Sale of Financial Data: Your payment details are used exclusively for billing purposes and are never shared or sold for marketing.
4. How We Use and Share Information
We use your data to facilitate matches, process payments, and prevent fraud. Regarding the sharing of your data:
- Public Profile: Certain profile details are visible to other registered users to facilitate roommate matching.
- No Sale of Data: RoomieHaven does not sell, trade, or rent your personal information to third parties. We only share data with service providers (e.g., payment processors, hosting) necessary to operate our platform.
5. Compliance and Your Rights
- Fair Housing Act (FHA): We support equal housing opportunities. Users must not use our platform to post discriminatory content. We reserve the right to remove any content that violates housing laws.
- GDPR & CCPA: Regardless of your location, you have the right to access your data, request a copy, or request the permanent deletion of your account and personal information.
- Subscription Management: You may opt-out of recurring billing at any time through your account settings.
6. Data Retention
We retain your information only as long as your account is active or as needed to provide services. If you choose to delete your account, we will remove your personal data from our active databases within 30 days, unless required by law to keep it.
7. Contact Information
If you have any questions about this Privacy Policy or your payment security, please contact us at:
Form: Contact Us
Website: www.roomiehaven.com
